Service Management Lead ITIL
4 weeks ago
We are seeking an experienced Service Management Lead to join our client's team in West Yorkshire or London. This critical role will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management processes.
Key Responsibilities:- Lead the Service Design process, ensuring new or modified services meet organizational needs for capacity, availability, continuity, and security.
- Oversee the Service Transition process, including release, change, and deployment management, ensuring smooth transitions from development to operations.
- Serve as the primary owner of core IT Service Management processes, including Incident, Problem, Change, Release, Service Request, IT4IT demand (Request for Work), and Knowledge Management.
- Oversee and ensure alignment of the Major Incident Management process with Disaster Recovery (DR) and Business Continuity (BC) teams across the organization.
- Maintain effective Change Management processes to reduce risk and ensure service stability.
- Establish and lead the IT Service Management Office (ITSMO), ensuring governance and oversight of all IT Service Management activities within the organization.
- Develop KPIs, metrics, and reports to measure the performance of IT services and IT Service Management processes.
- Champion initiatives aimed at improving the quality and efficiency of IT services by incorporating best practices from DevOps, Agile, and Automation.
- Promote a culture of Continuous Service Improvement (CSI), ensuring ongoing optimization of services to meet evolving business requirements.
- Identify opportunities to integrate automation and AI technologies into service management processes, enhancing efficiency and reducing manual work.
- Develop a high-performing team of service management professionals, fostering a collaborative and excellence-driven culture.
- Implement training and development plans to ensure team members maintain expertise in ITIL, IT Service Management practices, and service delivery.
- 10+ years of experience in IT Service Management, including at least 5 years in a leadership role.
- ITIL Certification
- Proven experience in Service Design and Service Transition within complex IT environments.
- Experience managing SLAs, OLAs, and other contractual agreements.
- Solid understanding of DevOps, Agile methodologies, and Automation within the IT Service Management context.
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IT Service Management Lead
4 weeks ago
West Yorkshire, United Kingdom La Fosse Full timeOur global client is seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. As a Service Management Lead, you will focus on the strategic direction, governance, and ongoing...
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IT Service Management Lead
3 weeks ago
West Yorkshire, United Kingdom La Fosse Full timeLa Fosse is seeking an experienced IT Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes.Key Responsibilities:Service Design and Transition:Lead the Service Design process, ensuring new or modified...
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Service Management Lead
4 weeks ago
West Yorkshire, United Kingdom La Fosse Associates Ltd Full timeWe are seeking an experienced Service Management Lead to join our global client's team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes.Key Responsibilities:Lead the Service Design process, ensuring new or modified services meet...
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Information Technology Service Delivery Manager
1 month ago
West Yorkshire, United Kingdom La Fosse Full timeOur global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. As a Service Management Lead, you will focus on the strategic direction, governance, and ongoing...
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Information Technology Service Delivery Manager
4 weeks ago
West Yorkshire, United Kingdom La Fosse Full timeOur global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. As a Service Management Lead, you will focus on the strategic direction, governance, and ongoing...
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Information Technology Service Delivery Manager
4 weeks ago
West Yorkshire, United Kingdom La Fosse Full timeOur global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management Lead, you will focus on the strategic direction, governance,...
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Information Technology Service Delivery Manager
4 weeks ago
West Yorkshire, United Kingdom La Fosse Full timeOur global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management Lead, you will focus on the strategic direction, governance,...
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West Yorkshire, United Kingdom La Fosse Full timeOur global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management Lead, you will focus on the strategic direction,...
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Information Technology Service Delivery Manager
1 month ago
West Yorkshire, United Kingdom La Fosse Full timeOur global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes.Your Role:As a Service Management Lead, you will focus on the strategic direction, governance, and...
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Change & ITIL Analyst
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Service Transition Manager
4 weeks ago
West Devon, United Kingdom Hamilton Barnes ? Full timeWe are seeking a skilled Service Transition Manager to lead the smooth handover of services from project delivery into live operations at Hamilton Barnes. As a key member of our team, you will be responsible for ensuring clear communication, risk management, and operational readiness across teams.Key Responsibilities:Transition Planning: Develop and manage...
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Service Transition Manager
4 weeks ago
West Devon, United Kingdom Hamilton Barnes ? Full timeWe are seeking a skilled Service Transition Manager to lead the seamless handover of services from project delivery to live operations.Key Responsibilities:Transition Planning: Develop and manage detailed plans covering timelines, activities, and resources to ensure a smooth transition.Risk Management: Identify and mitigate risks in collaboration with...
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Financial Services Manager
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Financial Services Manager
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Head of Services, Customer, Saas, Cloud, It
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