Service Transition Manager

4 weeks ago


West Devon, United Kingdom Hamilton Barnes ? Full time

We are seeking a skilled Service Transition Manager to lead the smooth handover of services from project delivery into live operations at Hamilton Barnes. As a key member of our team, you will be responsible for ensuring clear communication, risk management, and operational readiness across teams.

Key Responsibilities:
  • Transition Planning: Develop and manage detailed plans covering timelines, activities, and resources to ensure seamless service transitions.
  • Risk Management: Identify potential risks and collaborate with Operations teams to implement effective mitigations.
  • Stakeholder Communication: Provide transparent updates and issue resolution between Delivery, Operations, and Senior Management.
  • Quality Assurance: Maintain high standards and adherence to policies throughout the transition process.
  • Training: Lead knowledge management and training to prepare teams for new services.
  • Continuous Improvement: Drive process enhancements for more efficient service transitions.
  • Performance Monitoring: Track KPIs and report progress to stakeholders.
  • ITIL Support: Assist with ITIL processes, including Incident, Problem, and Change Management.
Requirements:
  • Experience managing service transitions in IT environments.
  • Strong ITIL knowledge (V4 Managing Professional or V3 Service Transition).
  • Experience with ITSM tools like ServiceNow, Remedy, or Jira.

Hamilton Barnes is a leading company in the industry, and we are committed to providing our employees with a challenging and rewarding work environment. If you are a motivated and experienced Service Transition Manager looking for a new opportunity, please apply now.



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