ICT Systems Support Lead

7 days ago


Brighton, Brighton and Hove, United Kingdom Mpb Europe Limited Full time

Mpb Europe Limited is seeking a highly skilled Senior IT Infrastructure Specialist to join our Brighton team.

About the Role

This is a fantastic opportunity for an experienced IT professional to take on a leadership role and contribute to the continued growth and success of our company.

The successful candidate will be responsible for maintaining, supporting and governing our IT systems and infrastructure, ensuring the delivery of high-quality and secure IT services while providing patient and empathetic end-user support.

As a key member of our IT function, you will work closely with the Lead IT Manager to prioritise and execute the IT roadmap, continually driving improvement, and ensuring that business requirements are met.

Key Responsibilities:

  • Providing local and remote end-user support for company IT hardware and software, focusing on the UK employee base, but covering for other operations as required.
  • Governance, operation, maintenance, and monitoring of IT infrastructure and systems, including networks, hardware/software, and meeting room AV equipment.
  • Onboarding/off-boarding of employees ensuring best-in-class onboarding experience for new starters, whilst maintaining IT asset and system account governance.
  • Ensuring the availability, security, and reliability of IT systems, proactively identifying and resolving any issues or vulnerabilities.
  • Creating and maintaining IT governance policies and procedures.
  • Driving technology decisions and best practices for company information security policies, working under the Lead IT Manager.
  • Creating documentation for and training company employees on use of company resources and security policies.
  • Procurement and administration of company hardware and software licenses, including best practice commercial approach alongside Finance team.
  • Collaborating with internal stakeholders to understand their technology needs and requirements.
Requirements

To succeed in this role, you will need:

  • Strong technical skills with knowledge of computer operating systems, hardware, and software.
  • Project management skills.
  • Strong IT service governance skills.
  • Jamf MDM administration.
  • ITIL certification.
  • Project management certification.
Estimated Salary

We estimate the salary for this role to be £45,000 - £55,000 per annum, depending on experience.



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