Business Process Analyst

19 hours ago


Norwich, Norfolk, United Kingdom Marsh Full time
Job Description

We are seeking a highly skilled Business Analyst to join our UK Risk Management Operations team at Marsh. This is a hybrid role that requires working at least three days a week in the office.

About the Role:

  • The successful candidate will be the leading interface and point of liaison between the UK Risk Management Operations BA team and business stakeholders, as well as IT/3rd Party Software Houses (SWHs), to optimally integrate business processes, solutions, and technology from design through to implementation and transition into BAU.
  • The Business Analyst will conduct comprehensive analysis of current business processes to identify inefficiencies and areas for improvement.
  • This includes developing and documenting detailed process maps and flowcharts to visualise existing workflows, collaborating with stakeholders to gather requirements and understand their pain points and business needs, and contributing to the design and implementation of the target operating model that aligns with the strategic goals of the organisation.

Key Responsibilities:

  1. Facilitate workshops and meetings to gather input and feedback from various colleagues and departments.
  2. Evaluate the impact of proposed changes on business operations and recommend solutions to optimise performance.
  3. Prepare and present visuals, artefacts, reports and recommendations to senior management.
  4. Monitor and measure the effectiveness of implemented process improvements.
  5. Where required, collect business requirements for new systems / system upgrades working with IT & business stakeholders.

Requirements:

  • Superb communication and stakeholder management skills, including the ability to communicate across project/programme teams and with the business to Executive level.
  • Experience in insurance applications, including end-to-end processes, testing, workflow management, and financial transactions.
  • A solid understanding of insurance technology to support business strategy in line with the insurance underwriting lifecycle.

Salary: £60,000 - £80,000 per annum, depending on experience. Benefits include professional development opportunities, a vibrant and inclusive culture, and career opportunities within the company.


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