Chief Inclusion Officer

1 month ago


London, Greater London, United Kingdom CBRE Full time

Job Summary:

As Chief Inclusion Officer, you will lead the Occupier growth community in identifying and pursuing new business opportunities for CBRE with a client-centric focus. You will leverage data and insights to drive improved delivery and growth opportunities across both occupier and investor clients.

Key Responsibilities:

  • Align and lead the Occupier growth community to drive business growth and client satisfaction.
  • Leverage data and insights to inform business decisions and drive growth opportunities.
  • Collaborate with marketing, comms, digital, and data teams to ensure alignment and delivery of growth initiatives.
  • Manage and develop a team of sales professionals to achieve business growth and client satisfaction targets.
  • Monitor market and competitive trends to identify white space opportunities and maintain market leadership.
  • Foster a positive and high-performance culture across the growth team.
  • Implement client care initiatives across occupier accounts and client lifecycle.
  • Support and connect the brokerage occupier community in the proactive management and progression of multi-deal clients.
  • Track and report the performance of client solutions and identify areas for improvement.
  • Leverage sector research, data & insights teams to deliver client-centric insights and reporting tools.
  • Develop leaders who are demonstrably ready to succeed to senior roles and maintain a reasonable succession plan.
  • Act with a deep sense of obligation to achieve the Company's goals regarding employee diversity.

Requirements:

  • Proven track record of providing direction, sales management, and strong leadership across matrixed teams.
  • Creative problem-solving and thinking outside the box.
  • Deep knowledge of the talent in your organization and ability to develop leaders.
  • Ability to measure the effectiveness of your efforts with facts and data.


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