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Technical Support Specialist

2 months ago

Surrey, United Kingdom Principle Full time
Senior Support Engineer – API Platforms

Take the next step in your career and explore a challenging opportunity to make a real impact.

We're looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.

As a Support Engineer, you'll provide technical support to business customers who are using the platform. You'll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You'll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.

To be successful in this role, you'll need:

  • Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company.
  • Experience with a commercial customer incident tracking or CRM system such as ServiceNow, and experience using a software defect tracking system such as JIRA.
  • Strong exposure to broad technical skills such as Java development, SQL, application architecture, knowledge of front-end web technologies JavaScript or similar, and a good knowledge of RESTful API's.
  • Experience supporting a UNIX/Linux environment would be preferred.

The Role Offers:

  • An annual salary of £42,000 per year.
  • A Hybrid role with 2-3 days a week onsite (free parking is available).

Interested? Apply today for immediate review of your CV.