Claims Adjuster Specialist
15 hours ago
Property Loss Adjuster
We are seeking a highly skilled Property Loss Adjuster to join our team in Birmingham, West Midlands. As a key member of our team, you will handle a range of claims of varying complexity and value.
In this role, you will be responsible for processing all invoices and approving estimates within 5 working days of receipt/agreement. You will also take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
Duties:- Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
- Process all invoices and approve estimates within 5 working days of receipt/agreement.
- Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
- Full completion of all prepared site notes templates and associated documentation within set SLA's.
- Ensure that the data contained in Cq is accurate at all times.
- Assist in maintaining accurate management information by completing spreadsheets as necessary.
- Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
- Identify cases of possible fraud and recoveries and refer as appropriate within set SLA's.
- Work to ensure correct policy interpretation and validation.
- Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA's and formats.
- Ensure files are up to audit standards at all times.
- In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA's.
- Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
- Build good working relationships with clients and staff, internal and external.
- Maintain an awareness of business opportunities and refer all identified opportunities.
- Responsible for out of hours calls via a pre-set rota.
- A high level of Property Loss Adjuster experience is essential.
- Already hold or working towards recognized professional qualifications at a diploma level.
- Accuracy, attention to detail and an analytical approach are crucial.
- Strong verbal and written communication skills are required.
- Demonstrable experience of organizing and managing own workload is essential.
- Ability to work in a fast-paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
- Excellent time management to be able to work to short/changing deadlines.
- 5 Grade A-C's GCSE's or equivalent including Math's and English are required.
- Being prepared to work nationally on occasion with overnight stays.
- Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays.
Salary: £45,000 - £55,000 per annum
Benefits:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications
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