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Appeals Case Manager

1 month ago

London, Greater London, United Kingdom GroupNexus Full time

About the Role:

We are seeking a highly skilled Spanish Speaking Executive to join our team for a fixed-term contract of 9 months, with a possibility of extension or becoming permanent in the long term.

The successful candidate will be responsible for monitoring and responding to customer appeals from our Spanish sites, ensuring full compliance with industry standards.

Key Responsibilities:

  • Process written and verbal customer appeals
  • Ensure accurate and timely responses to customer inquiries
  • Collaborate with colleagues to resolve complex customer issues

About Us:

GroupNexus is an established leading operator in the parking management sector, with a strong culture and a hunger for growth.

We are a company that values responsibility, ambition, and a strong desire to grow and excel, and we seek like-minded, talented, and ambitious individuals to join our exciting journey.