Parking Appeals Specialist

2 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Parking Appeals and Representations Specialist

Join our team as a Parking Appeals and Representations Specialist, where you will play a crucial role in delivering a timely and effective service for the Parking and Network Management team and the wider council.

Key Responsibilities:
  • Investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCNs issued to motorists.
  • Ensure other parking enquiries are dealt with in line with the statutory process and timescales, internal KPIs, civil procedural rules, and the council's communication procedures to deliver a high standard of customer services to residents and visitors of Southwark.
  • Attend external Adjudication Hearings and give evidence, preparing proofs of evidence as required, and preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
  • Manage and prioritize your own workload in response to changing demands from management, ensuring daily quality and quantity performance standards are met or exceeded, and that correspondence conforms to the relevant quality, policy, and legislative standards.
Essential Requirements:
  • 6 months (or more) experience in dealing with Formal Representations and/or informal appeals made against PCNs (issued within London) is essential.
  • Experience with and full understanding of TMA 2004 & RTA 1991 is essential.
  • Proven experience in working in a customer service or administrative environment, having to compose formal correspondence is essential.
Essential Qualifications:
  • Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation is essential.


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