Clinical Operations Manager
7 days ago
We are seeking a highly skilled Clinical Lead to drive productivity, streamline project management processes, and enhance collaboration across departments using ClickUp, our project management tool.
Main Responsibilities:- ClickUp Implementation & Optimisation:
- Customise and configure ClickUp to suit the company's unique task and project management needs.
- Transition ongoing and upcoming tasks and projects into ClickUp, ensuring smooth adoption across teams.
- Develop and maintain workflows, task automations, templates, and project boards for various departments.
- System Administration & Maintenance:
- Serve as the system administrator for ClickUp, ensuring all users have appropriate access and understanding of the tool.
- Ensure the platform is continuously updated, and that features are being utilised effectively to support team productivity.
- Troubleshoot issues and liaise with ClickUp support when necessary.
- Project & Task Management:
- Oversee project timelines, milestones, and dependencies in ClickUp, ensuring teams are adhering to schedules and deliverables.
- Ensure all project updates, status reports, and tasks are accurately reflected in ClickUp for real-time transparency across teams.
- Monitor task progress and help teams prioritise activities and mitigate potential delays.
- Training & Support:
- Train and onboard employees across all departments in the best practices for using ClickUp.
- Develop and maintain training materials such as user guides, video tutorials, and FAQs.
- Act as the go-to expert for all ClickUp-related questions, providing continuous support and guidance.
- Collaboration & Integration:
- Ensure ClickUp is effectively integrated with other tools used within the company.
- Facilitate cross-departmental collaboration through shared project boards, team dashboards, and regular reporting.
- Reporting & Analytics:
- Create and manage custom dashboards and reporting within ClickUp to provide insights into project progress, team productivity, and resource allocation.
- Use ClickUp data to provide KPIs and metrics for leadership and team meetings, helping to inform decision-making and identify opportunities for improvement.
- Continuous Improvement:
- Stay up-to-date on new ClickUp features and functionality, ensuring the company takes advantage of relevant updates.
- Continuously assess and improve project management processes, enhancing team efficiency and alignment.
- Other duties:
- Perform any other duties or administration as may be deemed relevant to this role.
To be considered for this role, you should have:
- Degree/Diploma in Business Operations/Project Management or work experience equivalent.
- Certification in ClickUp.
- At least 3 years of experience in project management, workflow optimisation, or system administration.
- At least 2 years of experience working with ClickUp (or a similar project management tool) in an administrative or lead capacity.
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