Customer Service Sales Representative

1 week ago


HoughtonLeSpring, Durham, United Kingdom Bellway Homes Full time

Bellway Homes is seeking a highly skilled Sales and Customer Experience Specialist to join our team in Durham. As a key member of our sales team, you will be responsible for delivering exceptional customer service and achieving sales targets.

About the Role:

  • You will maintain a high standard of presentation for the site and sales complex, ensuring a welcoming environment for potential customers.
  • Ensure all necessary information is available to provide full and accurate information to purchasers.
  • Guide potential purchasers around show homes, stock plots, and site to demonstrate the product, highlighting its features and benefits.
  • Liaise with purchasers, solicitors, and financial advisers on a regular basis to progress reservations through to exchange of contracts and legal completion.
  • Maintain accurate records using Bellway's in-house CRM system, providing valuable insights to inform sales strategies.
  • Work collaboratively with colleagues to achieve increased sales, suggesting innovative ideas to drive business growth.
  • Attend and minute a weekly Sales/Site Meeting with your Site Manager, ensuring open communication and effective decision-making.
  • Assist purchasers following legal completion with any defects or customer care issues, demonstrating a commitment to excellence in customer service.

Requirements:

  • Experience in a face-to-face sales environment, with excellent negotiation and sales skills.
  • Desirable: experience as a Sales Advisor for a residential house builder, with knowledge of the industry and market trends.

Qualifications:

  • GCSE Maths and English – Grade 4/C or above (or equivalent), demonstrating strong foundation skills.

Salary and Benefits:

  • We offer a competitive basic salary of £25,000 + monthly commission, reflecting your hard work and dedication.
  • Contributory pension scheme, 25 days holiday, plus bank holidays, and access to discounts and benefits portal.
  • Cycle to Work Scheme, Life assurance, and Purchase Holiday Scheme, providing additional support and rewards.


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