Sales and Customer Experience Specialist

1 week ago


HoughtonLeSpring, Durham, United Kingdom Bellway Homes Full time

As a Customer Service Sales Representative at Bellway Homes, you will play a vital role in shaping the customer experience. With a strong focus on sales and customer satisfaction, this role offers an exciting opportunity to grow and develop within a leading homebuilder.

About the Job:

  • Deliver outstanding customer service, responding to enquiries and resolving any issues promptly and professionally.
  • Maintain accurate records, utilizing Bellway's in-house CRM system to track customer interactions and preferences.
  • Liaise with internal teams, including sales, marketing, and customer service, to ensure seamless communication and cooperation.
  • Meet or exceed sales targets, identifying new opportunities and developing creative solutions to drive business growth.
  • Collaborate with colleagues to share best practices, improve processes, and enhance overall performance.
  • Participate in training and development programs to continually update your skills and knowledge, staying ahead of industry trends.

Essential Skills:

  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • Strong negotiation and sales skills, with the ability to build rapport with diverse groups.
  • Able to work independently and as part of a team, adapting to changing priorities and deadlines.
  • IT literate, with experience using CRM systems and other software applications.
  • Committed to diversity and inclusion, promoting a positive and respectful work environment.

Benefits:

  • Competitive salary and bonus structure, reflecting your performance and contributions.
  • Contributory pension scheme, health insurance, and life assurance, providing peace of mind and security.
  • Flexible working arrangements, including remote work options and flexible hours, supporting work-life balance.
  • Ongoing training and development opportunities, helping you grow and succeed in your career.


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