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Claims Handler

2 months ago


Bolton, Bolton, United Kingdom AXA Full time
About the Role

We are seeking a skilled Claims Handler to join our Commercial Claims team at AXA. As a key member of our team, you will be responsible for managing a portfolio of claims, conducting thorough investigations, and negotiating cost-effective resolutions.

Key Responsibilities
  • Proactively manage a portfolio of claims up to £100K, working closely with brokers and clients to resolve issues efficiently.
  • Conduct comprehensive investigations into policy and legal liability for EL, PL, and Disease claims, using advanced negotiation skills and tactics to achieve successful outcomes.
  • Provide exceptional customer service, ensuring a logical and measured approach to all tasks and interactions.
  • Develop and maintain strong relationships with clients, brokers, and internal stakeholders, fostering a collaborative and supportive environment.
  • Stay up-to-date with industry developments, best practices, and regulatory requirements, applying this knowledge to improve claims handling processes and outcomes.
Requirements
  • Proven negotiation skills and experience in managing EL, PL, and Disease claims.
  • Strong proactive approach to managing own caseload, with a commitment to customer service and continuous improvement.
  • Able to make accurate and pragmatic policy and legal liability decisions, with a focus on cost-effective and timely resolutions.
  • Detailed end-to-end knowledge of the claims process, with a strong understanding of litigation procedures and quantum assessment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
What We Offer
  • Competitive annual salary of up to £27,000.
  • Annual company and performance-based bonus.
  • Contributory pension scheme (up to 12% employer contributions).
  • Life Assurance (up to 10 x annual salary).
  • 25 days annual leave plus Bank Holidays.
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
  • AXA employee discounts.
  • Gym benefits.