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Operations Director

2 months ago

Feltham, Greater London, United Kingdom Crane Worldwide Logistics Full time
Job Summary

Crane Worldwide Logistics is seeking a highly skilled and experienced Operations Director to lead our operations team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day activities of our operations team, ensuring compliance with regulations and internal procedures, and developing strategies to improve operational efficiency and customer satisfaction.

Key Responsibilities
  • Leadership and Management
    • Lead and direct the operations team to achieve business objectives and goals.
    • Develop and implement strategies to improve operational efficiency and customer satisfaction.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Compliance and Risk Management
    • Ensure compliance with all relevant regulations and internal procedures.
    • Identify and mitigate risks associated with operations.
    • Develop and implement policies and procedures to ensure compliance and risk management.
  • Customer Service and Relationship Management
    • Develop and maintain strong relationships with key customers and suppliers.
    • Provide exceptional customer service and support to ensure customer satisfaction.
    • Identify opportunities to improve customer relationships and develop strategies to achieve this.
  • Supply Chain Management
    • Develop and implement strategies to improve supply chain efficiency and reduce costs.
    • Monitor and analyze supply chain KPIs to identify areas for improvement.
    • Develop and implement policies and procedures to ensure supply chain compliance and risk management.
  • Communication and Collaboration
    • Communicate effectively with all levels of the organization to ensure alignment and understanding of business objectives and goals.
    • Collaborate with cross-functional teams to achieve business objectives and goals.
    • Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and partners.
    Requirements
    • Education and Experience
      • Bachelor's Degree in Business or relevant field.
      • Minimum of 4-5 years direct experience in operations management, logistics, or supply chain management.
      • Minimum of 4 years' work experience relative to trade compliance.
    • Skills and Abilities
      • Excellent verbal and written communication skills.
      • Strong analytical and problem-solving skills.
      • Ability to think strategically and develop effective solutions.
      • Strong leadership and management skills.
      • Ability to work effectively in a fast-paced environment.
    • Certifications and Training
      • Professional certification in operations management, logistics, or supply chain management may be required.