Administrative Support Professional
4 weeks ago
Barchester Healthcare is seeking a skilled and dedicated Administrator to play a pivotal role within the home's management team. This varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance, and supervising junior members of the administration team.
Key Responsibilities- Promote a warm and welcoming environment for residents, staff, and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance and conversion of enquiries
- Drive occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with recruitment of home staff, completing employment new starter checks and arranging inductions
- Prepare payroll for home-based staff
- Provide advice and guidance to employees on queries using HR tools and resources
- Ensure personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications
- Experience in a customer-facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and ability to prioritise
- Proficient user of Microsoft, specifically Word, Excel, and Outlook
- CIPD qualification beneficial
- Rewarding Excellence bonus, up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to refer a friend scheme, earning up to £500* per referral
- Access to retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists for a second opinion
- Confidential and free access to counselling and legal services
- Tax code review service, checking you're on the right code and paying the right level of tax
- Option to join monthly staff lottery
Barchester Healthcare is dedicated to ensuring our team are respected and their contribution valued. If you're looking to develop your administrative career with a supportive employer offering progression opportunities, Barchester is an empowering and rewarding place to be.
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