Administrative Support Professional

4 weeks ago


Reigate, Surrey, United Kingdom Barchester Healthcare Full time

Barchester Healthcare is seeking a skilled and dedicated Administrator to play a pivotal role within the home's management team. This varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance, and supervising junior members of the administration team.

Key Responsibilities
  1. Promote a warm and welcoming environment for residents, staff, and visitors
  2. Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance and conversion of enquiries
  3. Drive occupancy and reputation of the Care Home as part of a community engagement team
  4. Support resident and family feedback with a focus on customer care
  5. Assist with recruitment of home staff, completing employment new starter checks and arranging inductions
  6. Prepare payroll for home-based staff
  7. Provide advice and guidance to employees on queries using HR tools and resources
  8. Ensure personal files are stored securely
  9. Attend meetings and produce accurate notes and minutes where required
  10. Ensure all rotas are complete
  11. Manage safe contents, petty cash, and resident fund accounts
  12. Update training, supervisions, and appraisals on staff records
  13. Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications
Requirements
  1. Experience in a customer-facing role
  2. Previous involvement in HR administration and recruitment
  3. High level of attention to detail and ability to prioritise
  4. Proficient user of Microsoft, specifically Word, Excel, and Outlook
  5. CIPD qualification beneficial
Benefits
  1. Rewarding Excellence bonus, up to £500* for a Good or Outstanding CQC inspection
  2. Unlimited access to refer a friend scheme, earning up to £500* per referral
  3. Access to retail and leisure discounts at big brands and supermarkets
  4. Free access to medical specialists for a second opinion
  5. Confidential and free access to counselling and legal services
  6. Tax code review service, checking you're on the right code and paying the right level of tax
  7. Option to join monthly staff lottery

Barchester Healthcare is dedicated to ensuring our team are respected and their contribution valued. If you're looking to develop your administrative career with a supportive employer offering progression opportunities, Barchester is an empowering and rewarding place to be.



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