Accommodation Office Team Lead

7 hours ago


Shrewsbury, Shropshire, United Kingdom Co-Operative Energy Ltd Full time
Job Title: Accommodation Office Team Leader

We are seeking a highly motivated and experienced Accommodation Office Team Leader to join our team at Co-Operative Energy Ltd. As a key member of our team, you will be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks.

Key Responsibilities:
  1. Champion Excellent Customer Service: Provide exceptional customer service to our customers, ensuring their needs are met and exceeded.
  2. Motivate and Support the Team: Lead by example, motivating and supporting the team to achieve their goals and objectives.
  3. Delegate Tasks Fairly: Delegate tasks effectively, ensuring that each team member has a clear understanding of their responsibilities and deadlines.
  4. Understand Store Performance: Analyze store performance data to identify areas for improvement and develop strategies to increase sales and customer satisfaction.
  5. Product Knowledge: Develop a thorough understanding of our products and services, enabling you to provide expert guidance to customers.
  6. Customer Complaints: Take ownership of customer complaints, ensuring they are dealt with professionally and efficiently.
  7. Community Involvement: Participate in community projects and support local community groups, promoting our brand and values.

Requirements:

  1. Customer Focus: Demonstrate a customer-focused approach, delivering exceptional store experiences.
  2. Communication Skills: Possess excellent communication skills, able to listen, interact, and communicate effectively with customers and team members.
  3. Enthusiasm and Resilience: Show enthusiasm and resilience, supporting colleagues during demanding times.
  4. Flexibility: Be flexible, willing to work a range of shifts, including evenings and weekends.
  5. Confidence and Approachability: Display confidence and a friendly, approachable nature, making customers feel welcome and valued.
  6. Previous Supervisory Experience: Possess some previous supervisory experience, with a proven track record of success.

Benefits:

  • Discounts: Enjoy discounts on all Co-Operative Energy Ltd services, including food, childcare, travel, and more.
  • Enhanced Discount Rates: Receive enhanced discount rates on food shopping and travel.
  • Other Benefits: Take advantage of other benefits, including up to 60% off childcare fees, equal wages regardless of age, and more.

About Us:

At Co-Operative Energy Ltd, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work. We invest a third of our profits in our members and a third in our community support initiatives, ensuring that everything we do is ethical, sustainable, and top quality.



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