2nd Line Support Engineer
4 days ago
Insight Select is seeking an experienced 2nd Line Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing technical support to end users, maintaining and overseeing the installation, configuration, maintenance, and troubleshooting of end users' Workstation hardware, software, and peripheral devices.
Key Responsibilities:- Provide technical support to end users via phone, email, or in-person.
- Maintain and oversee the installation, configuration, maintenance, and troubleshooting of end users' Workstation hardware, software, and peripheral devices.
- Manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's.
- Be a point of escalation for first line support calls.
- Collaborate with internal teams to resolve technical issues and improve overall system performance.
- Stay up-to-date with the latest technology trends and advancements in the field.
- Microsoft Exchange
- Active Directory
- Cloud (Azure, AWS or Google cloud)
- SCCM
- Office 365
- Mobile Device Management
- Intune
- Windows Servers (full range)
- Server Virtualisation (HyperV / VMWare)
- Local Area Networking
- Symantec Products
- Cisco LAN/WAN (routers, switches, ASAs)
- Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls.
- Citrix (XenApp/XenDesktop)
- Competitive salary range of £38,000 - £55,000
- Excellent benefits package
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2nd Line Support Engineer
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