Senior Learning Events Coordinator

3 weeks ago

London, Greater London, United Kingdom GP Strategies Training Limited Full time

Role Overview


GP Strategies Corporation is a leading provider of talent transformation solutions, delivering award-winning learning and development programs to organizations globally. As a Senior Learning Events Coordinator, you will play a key role in leading a team of Learning Administrators, providing administrative and operational support for various Learning interventions.


Working closely with the Learning Event & Administration Leadership Team, Client Account Managers, and nominated client stakeholders, you will ensure that all services delivered meet or exceed client-agreed service levels. Your ability to work in partnership with colleagues and stakeholders will be crucial in ensuring the successful delivery of our clients' Learning and Training Event portfolios.


Key Responsibilities:



  • Understand the unique requirements for each event
  • Support the development and management of event budgets, efficiently planning events within tight time constraints
  • Manage the booking of venues, coordinating AV support, catering, and conference services
  • Manage and communicate with internal stakeholders, client stakeholders, and external vendors to a Senior Executive level
  • Manage various event operations, such as communication, travel support, and roster management
  • Handle learner inquiries via phone or email, managing escalations as per service level agreements, and suggesting improvements as needed
  • Effectively communicate event handovers, including all important and relevant information
  • Moderate/support the delivery of both virtual and onsite events
  • Oversee event proceedings and promptly address any issues that may arise
  • Delegation of administrative tasks to Learning Events Coordinators where necessary
  • Evaluate the success of events and submit comprehensive impact reports
  • Raise any potential challenges or risks within the appropriate guidelines and processes

Requirements


To excel in this role, you will need to develop a deep understanding of both our internal operations and our clients' businesses. You should exhibit confidence, possess excellent prioritization skills to manage a diverse workload, project a professional image, and demonstrate impeccable written and verbal communication abilities. You will need to be comfortable and confident in delegating tasks to Learning Events Coordinators, taking initiative to problem-solve perceived risks, and managing expectations of others.


Desirable qualifications include proven experience of onsite event coordination and support, advanced knowledge of Microsoft Office, and the ability to make appropriate financial and customer service decisions.

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