Resource Planning Manager
3 days ago
Our client, a leading technology firm, is seeking a Senior Planning & Forecasting Manager to oversee the European Outsourced Contact Centre operation. As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical role in the organisation's annual planning cycle.
Key Responsibilities:- Develop and implement effective workforce management strategies
- Collaborate with cross-functional teams to drive business growth and efficiency
- Provide data-driven insights to inform business decisions
- Manage and maintain WFM software and systems
- Ensure compliance with regulatory requirements
Requirements:
- Strong WFM background and experience
- Good understanding of an outsourced vendor model environment
- Excellent communication and interpersonal skills
- Familiarity with WFM software and systems
What We Offer:
- Excellent salary and bonus package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
Location: London (with flexible work-from-home options)
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