Retail Sales Consultant

2 days ago


Carlisle, Cumbria, United Kingdom BT Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, including EE and BT offerings.
  • Upsell and cross-sell products and services to customers, identifying opportunities to increase revenue and improve customer satisfaction.
  • Participate in sales training and development programs to enhance skills and knowledge.

What We Offer

  • A competitive starting salary of £12.34 per hour, plus an uncapped commission scheme.
  • Huge discounts off EE and BT products, including mobile and broadband services.
  • Support in carving your own career path, with opportunities for professional development and advancement.
  • Season Ticket Travel Loan, providing financial assistance for travel to and from work.
  • Volunteering days, allowing you to give back to your local community.
  • Optional Private Healthcare and Dental, protecting you and your family.

About Us

At BT Group, we are passionate about developing our people and providing opportunities for career growth and development. We believe that our employees are our greatest asset, and we are committed to creating a positive and inclusive work environment that supports the well-being and success of all our team members.



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