Pre-Sales Technical Consultant

2 months ago

Bournemouth, Bournemouth, United Kingdom ESET Full time
Job Summary

The Pre-Sales Technical Engineer will play a crucial role in supporting the sales teams and reseller channel by providing expert product advice, training, and technical guidance. This includes discussing product features with end-users, training resellers and Eset staff, and being a central source of knowledge for the sales and marketing teams.

Key Responsibilities
  • Support the sales team in handling technical enquiries from larger end-user customers
  • Discuss technical aspects of products with end-users
  • Train resellers and Eset staff on products and their application
  • Be a central source of knowledge for the sales and marketing teams on all aspects of the product, its licensing, and impact/integration in broader IT systems
  • Participate in sales strategy planning, customer design, technical evaluations, and sales calls
  • Provide technical sales advice to internal and external sales teams on specific enquiries
  • Undertake product training sessions for Eset staff
  • Undertake product and technical training sessions for resellers and their staff
  • Undertake web demonstrations to key customers and resellers
  • Attend exhibitions and conferences to provide technical product advice
  • Prepare and undertake monthly product webinars to the reseller channel and end-users
Requirements
  • Previous experience providing technical support to end-users and resellers
  • Experience with security software and their application within an IT environment
  • Working knowledge of IT infrastructures using a wide range of OS
  • Previous experience delivering training
  • Previous experience in presenting IT products
  • Project management experience
Knowledge and Skills
  • In-depth knowledge of the security software industry and Eset competitors
  • Complete ESET product knowledge
  • Good knowledge of Linux OS
Language

English (C2 - Proficient)

Personal Characteristics
  • Able to present confidently to senior IT staff specialising in IT Security (CISO level)
  • Able to relate security issues to business concerns and match to a product solution
  • Enterprise network knowledge essential
  • An understanding of encryption technologies
  • An understanding of server infrastructure and domain configuration
Travel
  • Full valid driver's licence
  • Able to travel and stay away as and when required

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