Pre-Sales Technical Consultant

3 days ago

Bournemouth, Bournemouth, United Kingdom ESET Full time
Job Summary

The Pre-Sales Technical Engineer will play a crucial role in supporting the sales teams and reseller channel by providing expert product advice and training, as well as technical guidance on licensing and queries. This position requires a strong understanding of IT systems and the threat landscape, with a focus on facilitating product sales to larger enterprise customers.

Functional Responsibilities and Duties
  • Support the sales team in handling technical inquiries from larger end-user customers.
  • Discuss technical aspects of products with end-users.
  • Train resellers and Eset staff on products and their application.
  • Be a central source of knowledge for the sales and marketing teams on all aspects of the product, its licensing, and impact/integration in broader IT systems.
  • Be an Eset evangelist at end-user meetings and events.
  • Stay up-to-date on industry knowledge and news on a technical basis.
  • Assist and develop onsite or remote PoCs, demos, and customer engagement.
  • Participate in sales strategy planning, customer design, technical evaluations, and sales calls.
  • Provide technical sales advice to internal and external sales teams on specific inquiries.
  • Undertake product training sessions for Eset staff.
  • Undertake product and technical training sessions for resellers and their staff (time required away).
  • Undertake web demonstrations to key customers and resellers.
  • Undertake onsite demonstrations to prospective customers and resellers (time required away).
  • Attend exhibitions and conferences to provide technical product advice (time required away).
  • Prepare and undertake monthly product webinars to the reseller channel and end-users.
  • Manage KPIs and personal goals.
Experience and Knowledge
  • Previous experience providing technical support to both end-users and resellers.
  • Experience with security software and their application within an IT environment.
  • Working knowledge of IT infrastructures using a wide range of OS.
  • Previous experience delivering training.
  • Previous experience in presenting IT products.
  • Project management experience.
Language and Personal Characteristics
  • English C2 - Proficient.
  • Able to present confidently to senior IT staff specialising in IT Security (CISO level).
  • Able to relate security issues to business concerns and match to a product solution.
  • Enterprise network knowledge essential.
  • An understanding of encryption technologies.
  • An understanding of server infrastructure and domain configuration.
  • Extensive knowledge of current Windows server and desktop operating systems.
Leadership and Travel
  • N/A.
  • Full valid driver's licence.
  • Able to travel and stay away as and when required.

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