Service Design Consultant

4 days ago

Leeds, Leeds, United Kingdom Equal Experts Full time

About the Role:

We are seeking a highly experienced Service Design Consultant to join our team at Equal Experts. As a Service Design Consultant, you will play a key role in helping our clients design and deliver exceptional customer experiences.

Key Responsibilities:

  • Work closely with user researchers, content designers, and UX designers to design holistic end-to-end experiences grounded in research insight and best practice.
  • Map existing and to-be services to understand backstage and frontstage processes, user and actor interactions, and technical integrations.
  • Gather and collate insights from different sources, analyzing and synthesizing complex data to inform evidence-based design decisions.
  • Design end-to-end services across online and offline touchpoints, taking into account user needs and business goals.
  • Build relationships with stakeholders and work collaboratively with clients and colleagues to understand existing processes and design and deliver digital products and services.
  • Owning the service design process in a rapidly iterative development environment, working with data and insights to inform design decisions.
  • Communicate complex systems and processes using visualization tools like service blueprints, and facilitate workshops with stakeholders.
  • Work strategically to help build a roadmap and prioritize projects, ensuring alignment with business objectives.

Requirements:

  • Proven senior-level experience in service design, with a strong portfolio of work.
  • Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to gather and analyze complex data.
  • Experience working in an agile development environment, with a strong understanding of continuous integration and deployment.
  • Ability to work independently and as part of a team, with a strong focus on delivering high-quality results.

About Equal Experts:

We are a leading consultancy specializing in the delivery of custom software solutions for blue-chip enterprise and public sector clients. We work on important projects that make a real impact, and we're looking for talented individuals like you to join our team.

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