Sales Operations Coordinator

1 month ago


Thetford, United Kingdom Portaramp Full time

**Job Summary:**

We are seeking a skilled Sales Operations Coordinator to join our team at Portaramp. This role is responsible for supporting the sales team in daily operations, coordinating customer orders, and processing sales transactions.

About the Role:

The successful candidate will be responsible for order processing, customer relationship management, sales support, documentation, and reporting. They will work closely with the production, procurement, and logistics teams to ensure timely fulfilment of customer orders.

Key Responsibilities:

  • Process incoming orders, input into Sage, and create job files for production with supporting documents/drawings.
  • C coordinate with the production, procurement, and logistics teams to ensure timely fulfilment of customer orders.
  • Handle customer enquiries related to product availability, order status, pricing, and delivery timelines.
  • Maintain positive relationships with customers by addressing their concerns and offering efficient solutions.
  • Communicate any product delays or changes in delivery schedules to customers promptly.
  • Provide administrative support to the team by preparing quotations, sales proposals, and agreements.
  • Track and monitor sales data, trends, and KPIs to generate sales performance reports for management.
  • Customs paperwork for EU/RoW shipments.
  • Scanning and filing completed job files for traceability.
  • Maintain accurate sales records and customer databases.
  • Generate weekly, monthly, and quarterly sales reports for analysis and decision-making.
  • Ensure all paperwork, contracts, and compliance documents are properly filed and organised.

Requirements:

  • Experience in sales admin, customer service, or sales support.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong verbal and written communication skills.

Salary: £25,000 - £30,000 per annum

Location: UK



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