Roadside Recovery Specialist

3 days ago


Reading, Reading, United Kingdom The AA Full time
Be a Hero on the Road
The AA is seeking an experienced Roadside Recovery Specialist to join our team of dedicated professionals. As a crucial member of our roadside assistance network, you will provide exceptional service to our members by ensuring their safety and satisfaction during emergency situations.

About the Role:
This is a dynamic position that requires a high level of professionalism, adaptability, and strong communication skills. You will be responsible for rescuing stranded motorists, providing expert technical support, and collaborating with colleagues to ensure seamless operations. Your ability to work independently and as part of a team will be essential in delivering top-notch service to our customers.

Key Responsibilities:
  • Respond promptly to roadside emergencies, assessing situations and prioritizing actions to ensure member safety.
  • Diagnose and resolve technical issues with vehicles, utilizing your expertise and problem-solving skills.
  • Maintain accurate records of incidents, services performed, and customer interactions.
  • Communicate effectively with colleagues, management, and customers to ensure seamless coordination and resolution of issues.

Requirements:
  • Hold a valid Category C (HGV 2) driving license and possess a CE (HGV 1) license or be willing to obtain it.
  • Possess a Driver CPC qualification and hold a digital drivers/tachograph card.
  • Comfortable adapting to new technology and systems.
  • Able to work shifts, including evenings, weekends, and bank holidays.

What We Offer:
  • A competitive salary of approximately £36,035 (CE license) or £33,160 (C license), plus location allowance.
  • A comprehensive benefits package, including full uniform, boots, and best available equipment.
  • Unlimited overtime opportunities within driving hours regulations.
  • Free breakdown cover from day one.
  • 23 days' annual leave (increasing with service) plus bank holidays.
  • Up to 7% company pension contribution.
  • Dedicated Employee Assistance Programme and 24/7 remote GP service.

Why Join Us?
The AA values diversity and strives to create an inclusive environment where employees can thrive. By joining our team, you'll become part of a dynamic organization committed to excellence, innovation, and customer satisfaction.

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