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Area Head of Commercial Operations

2 months ago

London, Greater London, United Kingdom Galderma Full time
{"Job Title:

Country Homecare Manager

Location: London, UK (hybrid)

Job Description

Galderma is expanding its presence in the Dermatology biologics market, where delivering medicines through homecare is crucial for success. As a Country Homecare Manager, you will play a key role in ensuring the seamless delivery of Galderma's Speciality medicines through homecare, while providing an exceptional experience for patients and key stakeholders across the NHS.

The primary focus of this role is on Homecare development and deployment, with a secondary focus on patient support elements. Your expertise will be essential in driving performance and positive outcomes.

Key Responsibilities

  • Partner with cross-functional teams, including Commercial, Medical Affairs, compliance, PV, QA, legal, and finance, to ensure the Homecare proposition aligns with brand strategy and meets the needs of the NHS.
  • Collaborate with external stakeholders, including homecare providers, nurses, dermatologists, patient advocacy groups, and payors, to create a comprehensive Homecare programme that delivers value and outcomes.
  • Oversee the governance and management of Galderma's homecare programmes, including vendor selection, contractual coordination, and day-to-day management.
  • Track performance of homecare programmes against agreed KPIs and hold key homecare providers accountable.
  • Work with office and field medical teams to deliver nurse training curriculum and track nurse competency within each homecare/PSP programme.
  • Ensure all essential documentation for homecare and patient support is implemented, collected, tracked, and retained.
  • Act as a subject matter expert for Local homecare in the event of audit or regulatory inspections and oversee the implementation of any Corrective and Preventative Actions (CAPAs).
  • Collaborate with Global PSP Leads to align on Global PSP strategy and develop local PSPs that address patient needs in line with Galderma's patient-centricity focus.
  • Work closely with marketing and sales teams to effectively integrate and implement homecare offerings into Brand value proposition.
  • Participate in the design and implementation of patient programs, based on patient, caregiver, HCP, and payor insight at country level, in alignment with Patient Experience and team insights, Medical Affairs, commercial leads, and all other relevant stakeholders.
  • Ensure patients receive a complaint, ethical, meaningful, and valuable programme that is tracked with appropriate quality checks, focusing on compliance to Galderma SOPs, local regulation, data privacy, and PV reporting.

Requirements

  • Extensive experience in biotech/Pharma, preferably within Dermatology.
  • Understanding and experience of homecare/biologics.
  • Detail-oriented with a clear focus on driving performance and positive outcomes.
  • Strong understanding of how brand strategies are operationalised through homecare offerings.

What We Offer

  • A competitive compensation package with bonus structure and extended benefit package.
  • A hybrid work culture that allows for flexibility and work-life balance.
  • The opportunity to work for an organisation that values diversity and inclusion and believes in delivering better outcomes by reflecting the perspectives of our diverse customer base.

Next Steps

  • If your profile matches the requirements, we will invite you for a first virtual conversation with the recruiter.
  • The next step is a virtual conversation with the hiring manager.