Front of House Team Member
6 days ago
Job Title: Front of House Team Member
Job Type: Permanent
Pay Rate: Up to £11.79 per hour
Hours: 20 or 34 hours per week, guaranteed hours to plan your week around
Location: Brighton City Centre Premier Inn
About the Role:
We are seeking a friendly and customer-focused individual to join our Front of House team at Premier Inn in Brighton. As a Front of House Team Member, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay with us is enjoyable and memorable.
Key Responsibilities:
- Provide exceptional customer service to our guests, responding to their needs and resolving any issues promptly
- Work collaboratively with the housekeeping team to ensure rooms are prepared to a high standard
- Prepare and serve food and beverages to our guests, maintaining a clean and safe environment
- Process transactions accurately and efficiently, handling cash and credit card payments
- Contribute to a positive and inclusive team culture, supporting colleagues and promoting a sense of community
What We Offer:
- A competitive hourly rate of up to £11.79 per hour
- A guaranteed 20 or 34 hour contract, with regular hours to plan your week around
- Ongoing training and development opportunities to support your career growth
- A Whitbread Benefits card, offering discounts on food, travel, and other perks
- A company pension and save as you earn scheme
- A fun and supportive work environment, with a focus on teamwork and customer satisfaction
Requirements:
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests
- A positive and flexible attitude, with a willingness to learn and adapt to new situations
- Basic math skills and accuracy when handling cash and credit card transactions
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