Housekeeping Operations Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Floor Supervisor to join our team at The Stafford London. As a key member of our Housekeeping department, you will be responsible for ensuring the smooth operation of assigned floors, maintaining high standards of cleanliness and hygiene, and supervising room attendants.
About the Role:
- Coordinate daily housekeeping operations and maintain housekeeping operating standards.
- Supervise room attendants and ensure the upkeep of vacant rooms.
- Organize and facilitate the room making process.
- Resolve guest problems or complaints and ensure management is informed.
- Check and report maintenance issues to ensure guest satisfaction.
- Manage guest requests and communicate them to relevant team members.
- Carry out lost and found procedure.
- Liaise with reception on a daily basis.
Requirements:
- Previous experience in a similar role in a luxury hotel working with a PMS system.
- Minimum of 2 years in a housekeeping role with at least 1 year in a supervisory position.
- Highly organized, multitasking individual with a positive attitude and a team player.
- Ability to manage varying needs and prioritize to ensure the best business results.
- Excellent communication skills and observance of discretion at all times.
- An exceptional attention to detail and ability to work on own initiative.
- Ability to work under pressure and resolve problems.
About The Stafford London:
Situated in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.
The Stafford London is ideal for West End theatres, dining, and shopping at Bond Street, Jermyn Street, and Regent Street. Green Park underground and Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.
Our Benefits:
· Annual package of £33,500 (amount inclusive of basic salary and service charge)
· 28 days holiday with increase after 1st year of service, capped at 33 days
· Private Healthcare
· Life Insurance
· A choice of rewards and lifestyle benefits
· Access to Wagestream app
· Training and development opportunities
· Referral Scheme: £1000 for referring a Chef, £500 for permanent position (terms and conditions apply)
· Interest free season ticket loan
· 50% Food and Beverage discount in our venues
· Opportunity to be part of a growing team who has potential to achieve great things
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