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Front of House Team Member

2 months ago

Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

Front of House Team Member - German Doner Kebab

We are seeking a skilled and enthusiastic Front of House Team Member to join our team at German Doner Kebab. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring that every guest has a memorable experience.

Key Responsibilities:

  • Provide outstanding guest service and ensure that every guest feels welcome and valued.
  • Process guest orders through the POS system and deliver orders to the kitchen.
  • Assist guests in choosing meals and drinks and provide additional up-sell information.
  • Ensure that the portion of food being packed or served looks appealing.
  • Process sales, provide guests with receipts, and deliver food.
  • Greets every guest in a genuine and warm manner.
  • Answer the telephone and deal with an enquiry.
  • Assemble and package orders to the brand standard.
  • Keep all guest areas clean, sanitary, and tidy.
  • Ensure that all orders are fully complete and ready to be received by the guest.

Key Skills and Knowledge:

  • Ability to speak clearly and listen attentively to guests and other team members.
  • Ability to maintain a clean and smart appearance.
  • Displays a positive and enthusiastic approach to all tasks.
  • Exhibits a cheerful and helpful attitude and always provides excellent guest care.
  • Adapts to changing business volume levels with a sense of urgency.
  • Can demonstrate a complete understanding of the menu and Allergens.
  • Ability to follow instructions to achieve brand standards (The GDK way).
  • Ability to fill in daily paperwork in line with GDK standards.
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
  • Believes and cares for exceptional guest service and impeccable standards.

What We Offer:

We offer a full career pathway and support you with fantastic progression opportunities. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest service, we would love to hear from you.