Business Systems Analyst

3 weeks ago


Redditch, Worcestershire, United Kingdom Halfords Full time

Job Purpose

The Business Analyst will play a pivotal role in facilitating collaboration across the Halfords Group to align business unit requirements with Information Technology capabilities.

Key Responsibilities

  • Develop a comprehensive understanding of Halfords business processes and systems.
  • Work with stakeholders to establish the most effective approach to implementing strategy using existing systems or identifying necessary changes.
  • Engage with key business stakeholders to maintain awareness of strategic, tactical, and operational changes impacting Technology and provide a conduit for business information to flow into the Technology team.
  • Support the definition, documentation, and continuous improvement of Halfords Business Analysis methodology.
  • Apply a standardized methodology to undertaking structured Business Analysis engagements, agree objectives with stakeholders, and plan engagements accordingly.
  • Utilize various tools and techniques to complete engagements, including focus interviews, surveys, statistical analysis, work study, process analysis and re-design, Lean/Six Sigma techniques, Agile/Scrum methodologies, system analysis, and data flow analysis.
  • Assess risk, impact, and dependencies on the delivery of developments and communicate accordingly.
  • Produce or assist stakeholders in the production of required documentation, including use cases/stories, requirements documents, gap analysis, process/data flows, project reports, and lessons learned reviews.
  • Manage changes to requirements through effective use of change control processes.
  • Work with internal and external stakeholders, including third-party suppliers.
  • Lead by example, being proactive rather than reactive.
  • Actively seek to enhance knowledge of Value Streams/Agile and Waterfall ways of working and champion those throughout the business.

Key Skills/Experience

  • Excellent business analysis skills with knowledge and experience of Agile and traditional software analysis and development methodologies.
  • Ability to engage with management-level stakeholders and work collaboratively with stakeholders at all levels.
  • Demonstrates awareness of the broader importance of NFRs and data requirements.
  • Knowledge in modelling techniques such as business process modelling, UML, user cases/user stories/Epics, User Journeys, API interface modelling, and specifications.
  • Excellent communication and presentation skills - proficient verbal and written, using appropriate techniques based on the audience.
  • Technology knowledge & technical awareness.
  • Experience of integrated multi-channel retail.
  • Proven ability to illustrate complex concepts in an easy-to-understand way.
  • Financial acumen and commercial awareness with the ability to understand financial and accounting implications of decisions.
  • Problem-solving and trouble-shooting.
  • Decision-making – the ability to make decisions individually and as part of a team.
  • Consultancy skill set – including negotiating and influencing skills.

At Halfords, we're committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.



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