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Customer Service Representative

2 months ago

Birchwood, United Kingdom Arne Clo Ltd Full time
{"title": "Customer Service Advisor", "description": "About the Role

At Arne Clo Ltd, we're looking for a skilled Customer Service Advisor to join our team on a temporary basis. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers through various contact channels.

Key Responsibilities

  • Respond to customer inquiries and feedback through email, live chat, and social media
  • Provide information about our products and services
  • Process orders and refunds
  • Perform administrative tasks as assigned by your manager
  • Work flexible shifts, including weekends

Requirements

  • Strong organizational skills
  • Proficiency in MS Office (Outlook, Excel, Word)
  • Excellent verbal and written communication skills
  • Attention to detail
  • Ability to work independently and as part of a team
  • Understanding of brand tone and customer engagement

What We Offer

  • Annual holiday allowance of 32 days (including Bank Holidays) + your birthday off
  • Generous staff discount
  • Health Cash Plan from day one
  • Life assurance paying 5x annual salary from day one
  • Discounted marketplace with money off/cash back from 100's of places
  • Employee Assistant Programme
  • Cycle to Work Scheme
  • Tech Scheme

About Us

Arne Clo Ltd is an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business supports the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We're committed to creating a great place to work through diversity and inclusivity and encourage applications from candidates from all backgrounds to join our growing team.

"}