Account Executive Specialist

1 month ago


Exeter, Devon, United Kingdom Gemaco Group Full time
Job Title: Account Executive Specialist

Estimated Salary: £25,000 - £30,000 per annum

About the Role:

We are seeking a skilled Account Executive Specialist to join our team at Gemaco Group. As a key member of our sales team, you will be responsible for fostering strong relationships with clients, processing orders efficiently, and providing exceptional customer service.

Key Responsibilities:

  • Process client orders via various communication channels and update Apparel as necessary
  • Develop and maintain positive relationships with internal and external clients through effective telephone and email communication
  • Handle incoming calls, respond to client queries, and escalate issues to relevant personnel when necessary
  • Work collaboratively with the Help Scout team to ensure timely client communication and update the daily metric board accordingly
  • Process client returns and issue credits when required
  • Log any client, internal process, or supplier issues on NCR Smartsheet and update the metric board
  • Prioritize process improvement initiatives to minimize lead times
  • Act as Culture Lead for our Cullompton office, promoting a positive and productive work environment
  • Be accountable for client spend and retention, driving business growth and revenue

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Strong organizational and time management skills, with attention to detail and ability to meet tight deadlines
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing workload efficiently
  • Ability to think logically and contribute to process improvement initiatives
  • Collaborative mindset, working closely with other teams to deliver outstanding client satisfaction

About Gemaco Group:

We are a leading company in the industry, dedicated to delivering exceptional customer service and driving business growth. Our team is passionate about excellence, and we are looking for like-minded individuals to join us.



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