Accounting and Payroll Professional
16 hours ago
About the Role
">As a Payroll Advisor for CV-Library, you'll be responsible for providing payroll support to clients. You'll communicate with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
">- Main Responsibilities:
- Work in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing, and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
- Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Skills and Qualifications
">- Required Experience:
- Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organised and methodical in your approach.
Benefits and Culture
">- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary: £25,000 - £30,000 per annum.
- 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well.
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
About Us
">We are part of the CV-Library group, a team of over 500 friendly professionals across four offices. We're passionate about making our workplace a fantastic place to work for every single one of our colleagues. The average length of service at CV-Library is 12 years, which speaks for itself.
">We focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. We believe this makes us an excellent choice for anyone looking for a rewarding and challenging role in payroll support.
">Your Career Opportunities
">This role offers a unique chance to develop your skills and expertise in payroll support. As a Payroll Advisor, you will play a critical role in providing a first-class, professional service to our clients, recognising the importance of everyone providing a great client experience.
">You will have the opportunity to work closely with our experienced Strategic Payroll Managers to become a subject matter expert yourself.
">So if you're eager to take your career to the next level and join a dynamic team, we'd love to hear from you
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