Accounting and Payroll Professional

16 hours ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

About the Role

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As a Payroll Advisor for CV-Library, you'll be responsible for providing payroll support to clients. You'll communicate with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.

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  1. Main Responsibilities:
  2. Work in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
  3. Owning and taking responsibility for the client journey, always ensuring service excellence.
  4. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
  5. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing, and Technology, to help manage client payrolls.
  6. Using the CRM to record details of all client interactions.
  7. Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
  8. Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures and training as appropriate.
  9. Conducting account client reviews.
  10. Raising system bugs and improvement ideas with technical support.
  11. Knowledge sharing with peers to create a team of payroll experts.
  12. Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
  13. Working closely with payroll processors (based in Kochi, India).
  14. Sharing ideas to help improve processes.
  15. Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
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Skills and Qualifications

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  1. Required Experience:
  2. Previous experience working in Payroll, at Administrator or Advisor level.
  3. CIPP or equivalent qualifications are desirable.
  4. Excellent ability in building positive customer relationships.
  5. Excellent interpersonal and communication skills.
  6. Moorepay HR expertise or alternate platforms (desirable).
  7. Experience of operating within an outsourcing service provider (desirable).
  8. Eager to learn and develop.
  9. Great coaching and mentoring skills.
  10. Highly organised and methodical in your approach.
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Benefits and Culture

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  • A career packed with opportunity, in a stable and growing company.
  • A comprehensive programme of learning and development.
  • Competitive base salary: £25,000 - £30,000 per annum.
  • 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well.
  • Private medical insurance.
  • Life assurance 4x salary.
  • Enhanced pension with up to 8.5% employer contributions.
  • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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About Us

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We are part of the CV-Library group, a team of over 500 friendly professionals across four offices. We're passionate about making our workplace a fantastic place to work for every single one of our colleagues. The average length of service at CV-Library is 12 years, which speaks for itself.

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We focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. We believe this makes us an excellent choice for anyone looking for a rewarding and challenging role in payroll support.

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Your Career Opportunities

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This role offers a unique chance to develop your skills and expertise in payroll support. As a Payroll Advisor, you will play a critical role in providing a first-class, professional service to our clients, recognising the importance of everyone providing a great client experience.

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You will have the opportunity to work closely with our experienced Strategic Payroll Managers to become a subject matter expert yourself.

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So if you're eager to take your career to the next level and join a dynamic team, we'd love to hear from you



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