
Financial Services Advisor
12 hours ago
About the Role
">We are seeking an experienced Payroll Advisor to join our team at CV-Library. As a key member of our payroll support team, you will provide high-quality support to our clients, ensuring timely and accurate management of their payrolls.
">- Main Responsibilities:
- Work in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing, and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
- Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
What We Offer
">We offer a competitive salary of £25,000-£30,000 per annum, 25 days annual leave, private medical insurance, life assurance 4x salary, enhanced pension with up to 8.5% employer contributions, and a huge range of additional flexible benefits.
">We pride ourselves on our inclusive company culture, focusing on mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
">We're proud to be part of the CV-Library group, a team of over 500 friendly professionals across four offices.
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