Financial Services Advisor

12 hours ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

About the Role

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We are seeking an experienced Payroll Advisor to join our team at CV-Library. As a key member of our payroll support team, you will provide high-quality support to our clients, ensuring timely and accurate management of their payrolls.

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  1. Main Responsibilities:
  2. Work in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
  3. Owning and taking responsibility for the client journey, always ensuring service excellence.
  4. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
  5. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing, and Technology, to help manage client payrolls.
  6. Using the CRM to record details of all client interactions.
  7. Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
  8. Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures and training as appropriate.
  9. Conducting account client reviews.
  10. Raising system bugs and improvement ideas with technical support.
  11. Knowledge sharing with peers to create a team of payroll experts.
  12. Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
  13. Working closely with payroll processors (based in Kochi, India).
  14. Sharing ideas to help improve processes.
  15. Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
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What We Offer

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We offer a competitive salary of £25,000-£30,000 per annum, 25 days annual leave, private medical insurance, life assurance 4x salary, enhanced pension with up to 8.5% employer contributions, and a huge range of additional flexible benefits.

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We pride ourselves on our inclusive company culture, focusing on mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

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We're proud to be part of the CV-Library group, a team of over 500 friendly professionals across four offices.



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