Results-driven Administrator to Enhance Service Processes

2 weeks ago


Manchester, United Kingdom Hologic, Inc. Full time

Service and Customer Support Administrator – 12 month FTC

Role location – Manchester, UK (hybrid working)

Are you a detail-oriented individual with excellent communication skills? Do you thrive in fast-paced environments?

We are seeking a skilled Administrator to join our Hologic EMEA Case Management team on a 12-month fixed term contract. Our Case Management Team streamlines Service processes to deliver greater efficiencies, superior analytics, and meet customer expectations.

Key Responsibilities:

  • Case Management: Coordinate internal/external communications following equipment transaction, return for repair, and in-house repair equipment activities.
  • Liaise with internal Service departments to resolve customer issues.
  • Field Service and Customer Support: Respond promptly to emails, voicemails, and phone calls from team lead, peers, internal, and external customers.
  • Work closely with the Team leader to solve customer inquiries/complaints.
  • Prepare and maintain pricing quotes for customers, ensuring customer satisfaction and assisting customers in finding products and services that meet their needs.
  • Invoice preparation: Compile and create invoices.
  • Support and coordinate collaboration meetings, tools, and communications to optimize the work environment.

Knowledge, Skills, and Experience:

  • Excellent Microsoft Office skills and basic knowledge of ERP user programs.
  • Time Management, organizational skills, and great attention to detail.
  • Customer service skills - problem-solving abilities.
  • Fluency in English is essential.
  • Knowledge of Service Operations Process, Case Management, and understanding of associated Regulations (e.g., ISO9001) would be highly advantageous.

What We Offer:

We provide a competitive salary of £35,000 - £40,000 per annum and an annual bonus scheme.

If you possess the required skills and experience, we encourage you to apply. We look forward to reviewing your application.



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