Results-driven Administrator to Enhance Service Processes
2 weeks ago
Service and Customer Support Administrator – 12 month FTC
Role location – Manchester, UK (hybrid working)
Are you a detail-oriented individual with excellent communication skills? Do you thrive in fast-paced environments?
We are seeking a skilled Administrator to join our Hologic EMEA Case Management team on a 12-month fixed term contract. Our Case Management Team streamlines Service processes to deliver greater efficiencies, superior analytics, and meet customer expectations.
Key Responsibilities:
- Case Management: Coordinate internal/external communications following equipment transaction, return for repair, and in-house repair equipment activities.
- Liaise with internal Service departments to resolve customer issues.
- Field Service and Customer Support: Respond promptly to emails, voicemails, and phone calls from team lead, peers, internal, and external customers.
- Work closely with the Team leader to solve customer inquiries/complaints.
- Prepare and maintain pricing quotes for customers, ensuring customer satisfaction and assisting customers in finding products and services that meet their needs.
- Invoice preparation: Compile and create invoices.
- Support and coordinate collaboration meetings, tools, and communications to optimize the work environment.
Knowledge, Skills, and Experience:
- Excellent Microsoft Office skills and basic knowledge of ERP user programs.
- Time Management, organizational skills, and great attention to detail.
- Customer service skills - problem-solving abilities.
- Fluency in English is essential.
- Knowledge of Service Operations Process, Case Management, and understanding of associated Regulations (e.g., ISO9001) would be highly advantageous.
What We Offer:
We provide a competitive salary of £35,000 - £40,000 per annum and an annual bonus scheme.
If you possess the required skills and experience, we encourage you to apply. We look forward to reviewing your application.
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