Customer Experience Specialist

2 weeks ago

Atherton, Wigan, United Kingdom Belong Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Bistro team as a Bistro Assistant. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience in our family-friendly bistro.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to our customers, ensuring that their needs are met and exceeded.
  • Food and Beverage Service: Prepare and serve food and beverages to our guests, maintaining high standards of quality and presentation.
  • Teamwork: Work collaboratively with our hospitality team to ensure seamless service delivery and achieve our business objectives.
  • Health and Safety: Maintain a safe and clean environment for our guests and colleagues, adhering to our health and safety policies and procedures.
  • Continuous Improvement: Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you are equipped to deliver exceptional service and support our business growth.
Requirements
  • Customer Focus: Demonstrate a passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
  • Communication Skills: Possess excellent communication skills, both verbal and written, to effectively interact with colleagues and guests.
  • Teamwork: Be a team player, willing to work collaboratively with colleagues to achieve our business objectives.
  • Flexibility: Be flexible and adaptable, able to work a variety of shifts, including evenings and weekends.
  • Basic Food Hygiene Certificate: Hold a Basic Food Hygiene Certificate or be willing to work towards obtaining one.
What We Offer

We offer a competitive salary, excellent learning and development opportunities, and a range of attractive benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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