Front Counter Assistant
15 hours ago
We are seeking a highly skilled and motivated individual to join our team as a Front of House Team Member in Bedford, Bedfordshire. In this role, you will be responsible for delivering exceptional customer service, maintaining a clean and welcoming environment, and working closely with the kitchen team to deliver high-quality food and beverages.
Key Performance Indicators (KPIs):
- Deliver exceptional customer service, achieving a minimum rating of 4.5 out of 5 stars on guest feedback.
- Maintain a clean and welcoming environment, adhering to health and safety standards.
- Meet or exceed sales targets, promoting additional food items and increasing revenue.
Responsibilities:
- Assist guests in choosing meals and drinks, providing additional information and up-selling opportunities.
- Deliver orders to the kitchen, assist in preparing and packing food and beverages.
- Promote additional food items to complement the guest experience and increase sales.
- Process sales, provide guests with receipts and deliver food.
- Answer phone calls and deal with enquiries.
Requirements:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic knowledge of food preparation and presentation.
- Able to follow instructions and achieve brand standards (The GDK way).
The estimated annual salary for this position is £18,000 - £20,000, based on national averages for similar positions in the UK.
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