Front Counter Assistant

15 hours ago


Bedford, Bedford, United Kingdom German Doner Kebab Full time
Front of House Team Member Job Specification

We are seeking a highly skilled and motivated individual to join our team as a Front of House Team Member in Bedford, Bedfordshire. In this role, you will be responsible for delivering exceptional customer service, maintaining a clean and welcoming environment, and working closely with the kitchen team to deliver high-quality food and beverages.

Key Performance Indicators (KPIs):

  • Deliver exceptional customer service, achieving a minimum rating of 4.5 out of 5 stars on guest feedback.
  • Maintain a clean and welcoming environment, adhering to health and safety standards.
  • Meet or exceed sales targets, promoting additional food items and increasing revenue.

Responsibilities:

  1. Assist guests in choosing meals and drinks, providing additional information and up-selling opportunities.
  2. Deliver orders to the kitchen, assist in preparing and packing food and beverages.
  3. Promote additional food items to complement the guest experience and increase sales.
  4. Process sales, provide guests with receipts and deliver food.
  5. Answer phone calls and deal with enquiries.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of food preparation and presentation.
  • Able to follow instructions and achieve brand standards (The GDK way).

The estimated annual salary for this position is £18,000 - £20,000, based on national averages for similar positions in the UK.



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