Operations Support Coordinator
7 days ago
About The Role
Sunbelt Rentals is seeking a highly skilled Operations Support Coordinator to join their team on a fixed-term basis. As an Operations Support Coordinator, you will be responsible for managing the customer journey from enquiry to post-hire feedback, ensuring hires are delivered on time and exceeding customer expectations.
Key Responsibilities
- Ensure accurate recording of transactions and documentation in line with Sunbelt's and customer policies and procedures.
- Partner with rehire partners to identify and implement service and system efficiencies and improvements.
- Work collaboratively with all depots to ensure a smooth transition of the hire process.
- Effectively manage Sunbelt systems procedures to ensure a seamless customer experience.
- Manage customer invoicing, monitor additional POs, and supply financial reports on events.
About You
To succeed as an Operations Support Coordinator, you will bring a strong customer service background, experience in project management, and excellent communication skills. You will be comfortable using your own judgment and initiative to make decisions in line with company policies and pricing structures. A flexible and adaptable approach, with a commitment to continuous improvement, is essential for this role.
What We Offer
Sunbelt Rentals provides a competitive rewards package, including a generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme. We offer a supportive and collaborative work environment, with opportunities for training and personal development to further your career and support your future aspirations.
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