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Operations Support Coordinator
2 months ago
About the Role
Sunbelt Rentals is seeking a skilled Operations Support Coordinator to join our team on a fixed-term basis. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of hires to our customers.
Your primary responsibilities will include:
- Managing customer transactions and documentation to ensure accuracy and compliance with company policies and procedures.
- Partnering with rehire partners to identify and implement service and system efficiencies.
- Working closely with our depot teams to ensure seamless communication and collaboration.
- Effectively managing our Sunbelt systems to ensure a smooth transition of the hire process.
- Managing customer invoicing and financial reporting.
In return for your hard work and dedication, we offer a competitive rewards package, including a generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
About You
We're looking for a talented individual with a strong background in customer service or a similar role. You'll bring a unique combination of skills and experience, including:
- Experience working in a customer-facing role.
- Previous involvement in projects or organization of people.
- Previous billing experience (an advantage).
- Exceptional written and communication skills, including negotiating and influencing.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, with a willingness to learn new IT systems and make the most of technology in your job role.
