Employment Support Specialist

4 days ago


Barnet, Greater London, United Kingdom Maze 8 Solutions Ltd Full time
Main Responsibilities

Maze 8 Solutions Ltd is seeking a highly skilled Employment Advisor to join our team. As an Employment Advisor, you will play a crucial role in supporting young people to find, return to, or retain employment.

Key Duties and Responsibilities
  • Maintain a caseload of clients and provide one-to-one support to help them find, remain, or retain employment.
  • Offer advice and guidance, including initial assessments and action plans to identify clients' aspirations and barriers.
  • Coach and mentor clients, providing a range of employment support interventions to help them find, remain, or return to work.
  • Work closely with local employment support agencies, such as the job centre, recruitment consultancies, training providers, and work placement providers, to offer suitable opportunities.
  • Negotiate reasonable adjustments at the workplace with employers to support clients to remain in their jobs.
  • Provide 1-2-1 support to clients to enable them to return to work after absence or other reasons.
  • Work closely with local employment law professionals and trade unions to offer clients and their employers information about their employment rights and responsibilities.
  • Identify and maintain good working relationships with employers and prospective partners.
  • Work closely with local agencies to identify appropriate job vacancies.
  • Advocate on behalf of the client with prospective employers, aiming to identify work solutions that will overcome or minimise difficulties within the workplace.
  • Signpost the client, where necessary, to other agencies who will be able to provide advice on benefits or support that the client may be entitled to.
  • Work with other agencies the client is already being supported by, to deliver a more effective support service.
Person Specification
  • Customer Service NVQ level 2 minimum or equivalent, or be prepared to work towards this.
  • Educated to degree level or equivalent work experience.
  • NVQ level 3 in Advice & Guidance or equivalent, or be prepared to work towards this.
  • Qualification in Human Resources or equivalent work experience.
  • Experience of delivering training/presentations.
  • Demonstrable experience of working within a multi-disciplinary team and establishing good working relationships with other provider organisations.
  • Experience of engaging and working with employers in supporting people to gain and retain employment.
  • Experience of using client database systems and IT systems.
  • Experience in offering advice around employment issues, including welfare benefits.
  • At least 2 years case load management experience.


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