Customer Service Representative with Store Management Opportunities
4 days ago
We're not just looking for individuals who can perform today, but those who want to grow with us tomorrow.
Our store managers often begin their careers on the shop floor and now run their own stores or oversee operations.
You'll play a vital role in delivering excellent customer service, handling deliveries, warehouse tasks, and maintaining store appearance.
This position requires accountability for supporting colleagues to achieve exceptional customer experiences. Although retail experience isn't mandatory, having experience as a key holder or supervisor is beneficial.
Key Responsibilities:
- Manage deliveries, stock unloading, store maintenance, and order preparation.
- Ensure seamless customer interactions during busy periods while providing an exceptional customer experience.
- Demonstrate genuine interest in customers' projects to assist them in finding what they need.
Leadership Opportunities:
- Promote the benefits of our loyalty program and trade accounts to customers, ensuring they enjoy great deals and competitive pricing.
- Take charge of opening and closing the store, delegate daily tasks to the team, and provide temporary supervisory support when required.
To excel in this role, you should possess:
- Previous experience in sales environments, preferably with key holder or supervisory roles.
- The capacity to work both independently and collaboratively within a team.
- Exceptional communication and interpersonal skills.
At Toolstation, we prioritize your professional growth and offer a supportive work environment that fosters skill development and career advancement.
Estimated Salary: £25,000 - £35,000 per annum.
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