Customer Service Associate

4 days ago


Rayleigh, Essex, United Kingdom Lounges Full time
Job Title:

Customer Service Associate

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Lounges. As a Front of House Team Member, you will be responsible for delivering great shifts and ensuring customers leave happy.

Your key responsibilities will include reading customer needs and adapting your approach for each individual. You will work with management and the team to provide exceptional customer service and maintain a welcoming atmosphere.

We offer a competitive salary of £8-10 per hour, depending on experience, as well as a range of benefits including tips shared equally across the team, paid breaks, and 50% discount on food in our brands.

Key Responsibilities:
  1. Read customer needs and adapt your approach for each individual
  2. Provide exceptional customer service
  3. Maintain a welcoming atmosphere
Requirements:
  • Excellent communication skills
  • Self-motivation and ability to work at pace
  • Drive and determination
  • A passion for hospitality
Benefits:
  • Tips shared equally across the team
  • Paid breaks
  • Staff food on every shift
  • 50% discount on food in our brands
  • 28 days holiday pro rata
  • Competitions and incentives
  • Christmas and Boxing Day off
  • Staff party - Loungefest
  • Emotional and practical support
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards


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