Key Account Coordinator

2 days ago


Birkenhead, Wirral, United Kingdom Search Full time

Key Account Administrator

Job Summary

We are seeking a highly skilled Key Account Administrator to join our team. As a Key Account Administrator, you will be responsible for providing exceptional customer service and support to our key accounts.

Key Responsibilities

  • Provide account support for aligned accounts
  • Manage the order inbox and central telephone line
  • Process manual orders within agreed lead times
  • Build strong relationships with customers both internal and external
  • Solve customer/service issues and problems in a highly professional manner and using sound judgement
  • Monitor sales order processing for key accounts ensuring lead times are followed
  • Analyse information from customer web passed portals
  • Balance customer service KPI's to meet customers expectations and our own service standard
  • Manage product availability-following correct procedure in the event of stock shortages to minimise effect to customer service
  • Cover all aspect of CS during absence and holidays

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.


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