Customer Service Manager
4 weeks ago
We're a leading provider of luxury elderly care homes in the UK, dedicated to creating meaningful lives for our residents. Our vision is to provide exceptional care and experience in a supportive and respectful environment.
We're seeking a well-organised and enthusiastic individual to join our team as a Customer Service Manager. This role will involve supporting the General Manager in leading the sales process and coordinating admissions and discharges.
Key Responsibilities
- Lead the sales process and coordinate admissions and discharges with the Home Administrator.
- Manage the Front of House team to ensure excellent customer service and adherence to company policy.
- Undertake competitor analysis to ensure accurate data within the local market.
- Support the General Manager in implementing local marketing strategies.
About You
- Have experience in a previous administration role, with sales experience preferred.
- Possess effective interpersonal skills and a professional telephone manner.
- Be confident in leading, training, and supporting a small team of Customer Service Advisors.
- Have strong customer relation skills and be able to prioritise and manage your own workload.
Please note that this role will require a DBS Disclosure check and proof of eligibility to work in the UK.
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