Customer Service Representative
3 weeks ago
Job Summary: We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Lloyd Recruitment - Epsom. As a key member of our customer support team, you will be responsible for providing exceptional telephone and email support to valued customers, managing supplier accounts, and processing invoices efficiently to ensure smooth operations.
Key Responsibilities:
- Serve as the first point of contact for customer enquiries, addressing their needs with a friendly and professional approach.
- Assist customers with order processing, dispatch, and aftersales support, ensuring a seamless experience.
- Communicate effectively with suppliers to verify stock availability and track orders, resolving any delivery issues with couriers.
- Process supplier invoices accurately, issue remittance advices, and resolve any related queries to maintain strong supplier relationships.
Requirements:
- A friendly, knowledgeable, and professional telephone manner is essential.
- Proficient in Microsoft Office Suite (Email, Word, Excel) with strong administrative skills.
- Background in Customer Service, ideally in a similar role.
About Us: Our company is a well-established family-run business that specialises in the supply of building products to the construction industry and related trades. With over 20 years of experience, we offer a wide range of products at competitive trade prices.
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