IT Service Delivery Manager

2 weeks ago

London, Greater London, United Kingdom Your Next Hire Full time
Job Title: IT Service Delivery Manager (SaaS Solutions)

Package: £65k + Flexi-time + Private Healthcare

Location: Remote/Nottingham (with some travel required)

We are seeking a highly motivated IT Service Manager to oversee the delivery of SaaS services, ensuring they meet or exceed agreed-upon service levels and KPIs. The ideal candidate will have a strong understanding of SaaS solutions, excellent analytical skills, and the ability to drive continuous service improvement.

Key Responsibilities:

  • End-to-End Service Management: Oversee the delivery of specific SaaS services, ensuring they meet or exceed agreed-upon service levels and KPIs.
  • Service Performance & Improvement: Use your analytical skills to gain a 360-degree view of the service, identifying performance issues and opportunities for improvement.

Requirements:

  • Proven experience managing and improving service delivery processes in a SaaS or technology environment.
  • Strong customer focus with a commitment to delivering quality service.
  • Excellent analytical skills with the ability to interpret data, understand performance metrics, and make informed decisions.

Apply today to join a company that values innovation, customer satisfaction, and teamwork.

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