Outbound Sales Representative

2 months ago

Glasgow, Glasgow City, United Kingdom McQueens Dairies Full time
About McQueens Dairies

We are a leading family-owned dairy company, passionate about delivering exceptional customer service and supporting the British dairy industry. Our commitment to quality and customer satisfaction has earned us a reputation as a trusted provider of doorstep milk deliveries and other essential products.

The Role

We are seeking a highly motivated and results-driven Outbound Sales Representative to join our Customer Service Team. As a key member of our team, you will be responsible for:

  • Conducting outbound residential development calls to existing customers to promote our products and services
  • Displaying a friendly, confident manner and excellent communication skills to build strong relationships with customers
  • Upselling the benefits of new products to existing customers and closing sales under pressure
  • Using your initiative to create original solutions to problems and promote our company brand image positively
  • Dealing with a high volume of calls in a fast-paced environment and providing a high level of customer service
  • Demonstrating strong product knowledge to ensure all customer queries can be answered
Requirements

To be successful in this role, you will need:

  • Telephony experience (preferably in a sales or customer service environment)
  • Excellent customer service skills and the ability to work both as a team and as an individual
  • Ability to work towards office targets and use initiative to manage your time effectively
  • Enthusiasm and passion for delivering exceptional customer service
  • Knowledge of MS Office and ability to learn our systems and processes quickly
What We Offer

We offer a competitive hourly rate of £12.05 plus bonus, a full-time permanent position with immediate start available, and great opportunities for advancement. You will also receive on-the-job training and have access to free parking.

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