Financial Credit Analyst
6 days ago
Job Purpose: We are seeking an experienced Credit Controller to join our team. As a Credit Controller, you will be responsible for reducing debt, handling queries, and ensuring that company policies are adhered to.
Credit Control & Payment Collection: Proactively contact customers via phone and email to collect payments, working towards challenging cash collection targets.
Account Management & Reconciliation: Reconcile customer accounts, manage withholding tax and exchange rate differences, accurately identify and allocate incoming cash, and initiate refunds for credit balances when necessary.
Customer Queries & Issue Resolution: Handle and resolve customer account queries, ensuring that the issue tracking system is kept up to date, while maintaining clear and concise notes in the credit control system.
Risk Management & Escalation: Identify potential bad debts, escalate them to management for further action, and manage ledger balances and relationships with business clients.
Reporting & Strategic Improvement: Perform month-end reporting duties, participate in regular discussions on process improvements and strategies, and attend group meetings, with occasional travel as needed.
Key Responsibilities: Manage difficult conversations with clients about overdue payments, balance debt recovery with cash flow targets, and maintain positive relationships with clients.
Requirements: Experience in B2B and B2C credit control, including reducing DSO and ledger balances. Minimum GCSE English and Maths grade C. Intermediate Excel and Word skills, including vlookup. Strong communication skills, verbal and written.
What We're Looking For: A talented Credit Controller with a strong background in B2B and B2C environments, skilled at reducing DSO and managing ledger balances. If you're looking to take the next step in your Credit Control career within a global organisation, we want to hear from you.
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