IT Service Delivery Director

5 days ago


Bridgwater, Somerset, United Kingdom EDF Full time

About the Role:


As the IT Service Manager at EDF, you will be responsible for leading IT service delivery and system administration teams, ensuring safe and efficient operations. You will collaborate closely with managers across HPC to meet business priorities, conduct regular service reviews, and implement improvement actions.


Key Responsibilities:


• Provide management and oversight for all applications provided to HPC and contracted third parties, ensuring regulatory compliance.
• Identify HPC's telecoms requirements and work proactively with suppliers to address any service gaps, ensuring effective delivery.
• Actively maintain Service Level Agreements to align with NNB business priorities.
• Proactively identify opportunities for service improvements and collaborate with partners to implement them, promoting a culture of continuous improvement.
• Understand IT cost drivers and recommend cost-effective service delivery.
• Serve as the primary interface between NNB and partners for IT services issue escalation.
• Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation.
• Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts.
• Assess and manage planned changes to production services, minimising business operations impact.
• Represent HPC in corporate initiatives, ensuring HPC requirements and priorities are understood and reflected in decision-making.
• Ensure the successful transition of IT Services from delivery to operations.


Requirements:


As our next IT Service Manager, you will have a recognised professional qualification in Information Technology or Computer Science, along with substantial experience leading application teams. Previous team management experience and a proven record of success in this role are essential. Additionally, the candidate must have demonstrable experience in delivering IT services within a regulated industry.


We Offer:


A range of benefits, from the big and formal to the small and personal, including enhanced parental leave, electric vehicle leasing, health insurance, product discounts, critical illness insurance, technology vouchers, gym membership, and season ticket loans.


We promote an environment that supports collaboration, connection, and comfort, and we're a disability confident employer. We'll do all we can to help with your application, and we'd like our future workforce to be diverse and inclusive.



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