Customer Service Engineer

1 month ago

Camberley, Surrey, United Kingdom Alfa Laval Corporate AB Full time
About the Role

We are seeking a highly skilled and experienced Field Service and Sales Support Engineer to join our team in Scotland. As a key member of our service business, you will be responsible for providing high-quality service to our customers, ensuring the reliable operation and optimum performance of our heat exchanger products.

As a Field Service Engineer, you will be home-based, attending customer sites daily, with a focus on Scotland. You will be required to participate in our 24-hour call-out system and work some weekends on a roster basis. Your duties will include commissioning, servicing, and fault-finding of new and existing equipment, as well as providing process and technical support to the department and customers.

Your Key Responsibilities
  • Commissioning, servicing, and fault-finding of new and existing equipment
  • Providing process and technical support to the department and customers
  • Working alongside Regional Account Managers to interpret the service department's sales strategy and develop plans to successfully identify appropriate customers and win opportunities
  • Identifying key decision-makers and effectively presenting and selling the business and its unique selling points
  • Managing customer relationships and identifying their relevant needs
About You

We are looking for a highly motivated and self-driven individual with a strong working background in mechanical and electrical maintenance. You should have a robust practical understanding and experience working on heat transfer equipment, as well as excellent customer relation skills to build, develop, and sell work activities and packages.

You should be able to demonstrate strong communication and interpersonal skills, good organisation and planning, and enjoy working alone as well as part of a wider team. A good level of competence with respect to electronic equipment testing, fault-finding, reading schematic diagrams, and using PLCs is also essential.

What We Offer

As a Field Service and Sales Support Engineer with Alfa Laval, you will have the opportunity to work with a leading global supplier of products and solutions for heat transfer, separation, and fluid handling. You will be part of a team that makes a difference, contributing to making the world more sustainable.

We offer a wide range of benefits, schemes, and initiatives to our employees, including holiday entitlement, health cash plan, life assurance, training and career development potential, and more.

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